Return and Refund Policy

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Online Returns
Canadian online purchases may be returned by mail for a full refund to the original method of payment (less shipping costs) within 7 days of the delivery date. Canadian Online purchases may also be returned to the FM Med Spa store location for store credit only.

Your item must be unused, undamaged and in its original packaging and/or with the original tags attached.

Please note as well that all returns are subject to validation and approval by FM Med Spa and that FM Med Spa reserves the right to limit or refuse a return, in its sole discretion.

Sales are final on all cosmetics, gift cards and sale/ promotional items.

All shipping and duty charges are non-refundable. Any shipping or duty costs are at your expense for any items returned by mail.

Return In The Mail
To return your order in the mail, please send an email to contact fmmedspaa@gmail.com with order number & reason for return to request a shipping label. Once approved your return shipping label will then be sent to the email address provided.
You can take your package to the nearest Post office or Mailbox (to find a location, please visit www.canadapost.ca). Please keep your Canada Post receipt for tracking purposes.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and confirm either the approval or rejection of your refund.
If approved, then your return will be processed, and your refund will processed back to the original method of payment.

Please ensure that all items are packed and sealed securely using the original packaging, if possible; and that your original invoice or order confirmation email is included. All items must be in their original packaging and have original tags attached (if applicable).

Return In-Store

Bring your original invoice or order confirmation email along with the item(s) you would like to return to FM Med Spa store. All items must be in their original packaging and have original tags attached (if applicable). Be sure to bring valid photo identification and the original method of payment for verification purposes. Your return will be issued back in the form of a store credit.
You May Not Receive A Refund If...
If you return an item that is damaged, without authorization, without original tags attached and/or not in its original packaging, or if the item is not returned in a timely manner following the issuance of your return authorization number, your return will not be processed.

Out Of Stock Items
FM Med Spa always aims to keep our website up-to-date, unfortunately, sometimes due to high demand an item may be out of stock or unavailable. In the event this should happen our team will contact you via e-mail to confirm if you would like the order shipped incomplete and update you on the requested product arrival time. If not, we are happy to help you find a replacement product.

Damaged Items
If you receive a product from us that appears to be damaged, please accept our apologies and contact us immediately at fmmedspaa@gmail.com and we will resolve the issue for you.

Get In touch
For all other inquiries regarding our Return Policy, please contact our customer care team via email at contact fmmedspaa@gmail.com